Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 5–12 business days
- Europe: 5–15 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–18 business days
- Rest of World: 10–20 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping promotions apply.
Any customs duties, import taxes, or additional fees imposed by your country are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information if available.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for lost packages or delays caused by incorrect or incomplete addresses.
If you notice an error in your shipping details, contact us immediately after placing your order.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will work with the shipping carrier to assist you.
We are not responsible for delays caused by:
- Customs clearance
- Carrier disruptions
- Weather conditions
- Incorrect customer information
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and provide a replacement or refund where applicable.